Help & answers
Support
Common questions
How to cancel a subscription
Subscriptions are managed entirely by the store you bought them from. On iPhone, open Settings → tap your name → Subscriptions → KodeshWay → Cancel Subscription. On Android, open Google Play → tap your profile picture → Payments & subscriptions → Subscriptions → KodeshWay → Cancel subscription. It stays active until the end of the current billing period.
Lumen AI isn't working
Lumen is available to everyone signed in — with Apple on iPhone, with Google on Android — so make sure you are signed in (Settings → Account). Pilgrim and Scribe add expanded Lumen access. Still stuck? Use the form below.
Restoring a purchase on a new device
On the new phone, sign in with the same Apple ID (iPhone) or Google account (Android) you subscribed with. If the plan does not show, tap Settings → Account → Restore Purchases. A subscription stays with its store: one bought on iPhone does not carry across to Android, nor one bought on Android to iPhone.
Where reading data is stored
Highlights, notes and bookmarks live in your iCloud on iPhone — never on a KodeshWay server. To keep them backed up, make sure iCloud is on for KodeshWay in iPhone Settings → [your name] → iCloud. On Android they live on the phone, and Android's own backup carries them to your next phone through your Google account.
Requesting a refund
Refunds are handled by the store. On iPhone, visit reportaproblem.apple.com and sign in with your Apple ID to request one. On Android, request one from your order history in Google Play.
Still need help
Or reach the ministry directly at yeshua@kodeshway.com