Help & answers
Support
Common questions
How to cancel a subscription
Subscriptions are managed entirely by Apple. Open iPhone Settings → tap your name → Subscriptions → KodeshWay → Cancel. It stays active until the end of the current billing period.
Lumen AI isn't working
Lumen is available to everyone signed in with Apple — make sure you are signed in. Pilgrim and Scribe add expanded Lumen access. Still stuck? Use the form below.
Restoring a purchase on a new device
Sign in with the same Apple ID you first subscribed with. The subscription is tied to that Apple ID and restores automatically.
Where reading data is stored
Highlights, progress, and journal entries live in your iCloud — never on a server. To back them up, make sure iCloud is enabled for KodeshWay in iPhone Settings → [your name] → iCloud.
Requesting a refund
Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request one for any App Store purchase.
Still need help
Message received.
A reply usually arrives within 1–2 business days.Or reach the ministry directly at yeshua@kodeshway.com